The Place Between Mediation Services
Seaford, East Sussex, BN25
Telephone: +44 7883 302196
Email: valerie@theplacebetween.co.uk

 

Last updated: February 2026
 
1. Introduction
The Place Between Mediation Services is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your personal information, and how we use cookies on our website.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Personal Information We Collect
We may collect and process:

• Personal identifiers and contact details (name, email address, telephone number)

• Details relating to your dispute or enquiry

• Information provided during intake meetings

• Payment and invoicing information (where relevant)

• Website usage data via cookies

 
3. How We Obtain Your Information
Most personal data is provided directly by you when:

• You complete an enquiry form

• You contact us by telephone or email

• You participate in mediation

• A third party instructs us with your consent

 
4. Lawful Basis for Processing
Under UK GDPR, we rely on:

• Contractual obligation – to deliver mediation services

• Consent – where required (you may withdraw consent at any time)

• Legitimate interests – for administration and service improvement

 
5. How We Use Your Information
We use your information to:

• Provide mediation and related services

• Communicate with you

• Process payments

• Maintain records

• Improve our website and services

 
We do not sell or trade personal data.
 
6. Confidentiality
All information shared in mediation is treated as confidential, subject only to legal or regulatory obligations.
 
7. Data Storage and Retention
Your information is stored securely, electronically and/or in hard copy.
Retention periods:

• Signed Agreements to Mediate: 6 years

• Contact details after service: 6 months

• Complaint records: 2 years

• Mediation notes: securely destroyed on completion

 
After these periods, data is permanently deleted or destroyed.
 
8. Your Rights
You have the right to:

• Access your data

• Correct inaccurate data

• Request erasure (where applicable)

• Restrict processing

• Object to processing

 
Requests should be made to:
valerie@theplacebetween.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
 
9. Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website.
 
Types of Cookies We Use
Essential Cookies
Required for basic website functionality.
 
Analytics Cookies
Help us understand website usage and improve performance.
 
Marketing Cookies
Used to deliver relevant content where applicable.
 
Managing Cookies
You can:

• Accept or customise cookies via our website banner

• Adjust browser settings to block or delete cookies

 
Disabling cookies may affect website functionality.
 
10. Updates
We may update this policy periodically. Please review this page for the latest version.