The Place Between Mediation Services

I am committed to providing the highest standard of service. If you are dissatisfied for any reason, please let me know as soon as possible.

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Telephone: +44 7883 302196
Email: valerie@theplacebetween.co.uk

 

Stage 1: Let’s Talk

Please contact me directly by email or telephone so we can attempt to resolve the matter promptly.

• Formal complaints will be acknowledged within one working day.

• An outline response will be provided within 5 working days.

• If a full investigation is required, you will receive a written response within 21 working days.

 

Stage 2: Neutral Support

If we cannot resolve matters directly, we may jointly appoint an independent mediator or expert to assist in reaching a resolution within 60 days of your formal complaint.

 

Stage 3: External Appeal

If the complaint remains unresolved, you may refer the matter to the Civil Mediation Council (if applicable to membership status).

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Your legal rights remain unaffected.